Shipway

Start every post-purchase journey in your own storefront, not on a carrier site. Connect your store and couriers in a few clicks, import orders automatically, and spin up a branded tracking page that matches your theme and domain. Create message flows for WhatsApp, SMS, and email with your logo, tone, and support links. Choose languages, time zones, and event triggers, then generate a unique tracking link per order that routes shoppers back to your site. With 50+ plug-and-play integrations, setup fits into your existing stack—no custom dev required.

On shipping days, batch fulfill hundreds of orders at once. Apply rules to pick services by destination, promise date, and cost; print labels and manifests in bulk; and push updates to your warehouse in real time. Each parcel gets a live timeline—packed, handed over, in transit, attempted, delivered, or exception—so your team can spot delays early and switch carriers when needed. Regional networks are supported, letting you compare local and national options side by side. All tracking data is normalized into a single view, so operations never juggle multiple portals again.

Keep support quiet with proactive updates, not apologies. Automate notifications for key milestones and exceptions, A/B test templates, and insert dynamic fields like ETA, pickup point, or COD amount. Every message links to your tracking page, cutting down status inquiries and keeping customers within your brand experience. Agents can search by order ID, email, or phone, see the full event history, and reply from a unified workspace. Use macros to resolve common questions, escalate returns, or reschedule deliveries without tab-hopping.

Use the analytics hub to learn and iterate. Monitor NPS by week, month, or quarter; track first-attempt delivery rate; compare on-time performance across carriers; and break down return-to-origin by courier, region, or SKU. Send scheduled reports to ops, support, and finance, or trigger webhooks to feed your BI tools. Automate supplier orders for dropship or replenishment, map product variants for clean catalogs, and set pricing rules for cost-plus or competitive markups. Recover lost revenue with abandoned cart campaigns, and benchmark message engagement across channels. With multilingual support, granular permissions, and a robust API, the platform scales from startup to enterprise without rework.